Issue at Queen’s Park

Published on February 26, 2019

The problems at several Ontario DriveTest centres haven’t escaped the attention of London-Middlesex MPP Jeff Yurek.

He’s heard from constituents who arrive hours before opening time, some even carrying lawn chairs, to ensure they are served before lunch.

“It’s unacceptable what’s going on,” said Yurek, who said complaints about London’s DriveTest Centre have increased in recent months. “I don’t think the people of London are being served in a timely manner.”

Kitchener-Conestoga MPP Michael Harris is the PC transportation critic. He said DriveTest centres are falling well below the original target of servicing 90 per cent of customers within 20 minutes or less.

“Visit any one of these centres … and you’ll see long, winding lines of camp-out queues of young and old waiting..,” he said in October.  “You’d think when you drive by that these folks are waiting for the new iPhoneX but they’s simply waiting to get their licence.”

The province handed over administration of DriveTest Centres to a private company — U.K.-based Serco — back in 2003. Serco’s 10-year contract with the province was renewed in 2013.

Although it was a PC government that first privatized these centres, Harris said the Liberal government has failed to provide proper oversight over the company in recent years.